Request a service for
your TORRAS Products

If you want to extend the warranty,
please submit this ticket.

If you encounter a product problem
please fill in the form below, reply you within 24 hours.

Warranty Policy

How to active the warranty service?

We are responsible for our product conditions. We would love to help you resolve any issues. We want you to have a positive experience every time you shop with TORRAS
We support 180 day warranty. From the time you purchase the product to 180 days, we can provide a free replacement [one time] and serve you at any time. Please submit a ticket if you need to activate your warranty service.
Easy steps to active your Warranty!
Submit a ticket, including your Name, Email, order ID, etc.
Notes: If you have a concern about your purchase, please contact

What is NOT covered by this warranty?

Only products that are purchased directly from TORRAS Amazon store

are eligible for this warranty as other sellers/channels may offer different 

or altered warranties. The warranty does not cover the following:

 ● Replacement product

 ● Theft or loss of the product

 ● Product was used for unintended purposes

 ● Misuse, mishandling, accident, or other abnormal use of product

 ● Damage caused by improper or unauthorized repair or maintenance

 ● Product is not genuine or not manufactured by TORRAS

 ● 3rd party purchases are not covered under TORRAS warranties

Replacement Warranty

Any quality-related issue, please feel free to contact us, and we provide replacement warranty for all products.

Phone Cases

Screen Protector


Scroll to Top


You GET It!

Warm reminder: The following order ID is incorrect
1.YTPC01021A-JQ 2.X001DWXXXX 3.TBAxxxxxxxx

Don't Worry

We will serve you

To safeguard your interests and protect yourself from fraudulent activities, we recommend the following:
Official Website: Please note that TORRAS has only three official websites: and
It is important to acccess our products and services
through these authorized channels to ensure authenticity andreliability.
Official support email address:

How to find your order ID on Amazon?

Warm reminder: The order ID below is incorrect
1.YTPC01021A-JQ 2.X001DWXXXX 3.TBAxxxxxxxx

Previous slide
Next slide

Félicitations !

La garantie TORRAS, vous l'avez obtenue !

Warm reminder: The order ID below is incorrect
1.YTPC01021A-JQ 2.X001DWXXXX 3.TBAxxxxxxxx

Nous vous remercions de votre soutien.
Votre demande a été soumise avec succès