US-extend a warranty
Request a service for
your TORRAS Products
If you encounter a product problem
please click here, reply you within 24 hours.
If you want to active the warranty,
please submit this ticket.
Warranty Policy
How to active the warranty service?
We are responsible for our product conditions. We would love to help you resolve any issues. We want you to have a positive experience every time you shop with TORRAS
We support 180 day warranty. From the time you purchase the product to 180 days, we can provide a free replacement [one time] and serve you at any time. Please submit a ticket if you need to activate your warranty service.
Easy steps to active your Warranty!
Submit a ticket, including your Name, Email, order ID, etc.
Notes: If you have a concern about your purchase, please contact support@torraslife.com.
What is NOT covered by this warranty?
Only products that are purchased directly from TORRAS Amazon store are eligible for this warranty as other sellers/channels may offer different or altered warranties. The warranty does not cover the following:
● Replacement product
● Theft or loss of the product
● Product was used for unintended purposes
● Misuse, mishandling, accident, or other abnormal use of product
● Damage caused by improper or unauthorized repair or maintenance
● Product is not genuine or not manufactured by TORRAS
● 3rd party purchases are not covered under TORRAS warranties
Replacement Warranty
Any quality-related issue, please feel free to contact us, and we provide replacement warranty for all products.
