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TORRAS FAQ

Ask Us Anything

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We strive to make our clients happy

So, let's be happy together

Warranty Policy

How to activate the warranty service?

We are responsible for our product conditions and are pleased to help you resolve any issues. We sincerely hope you have a positive experience every time you shop at TORRAS.

We support a 180-day warranty. From the time you purchase the product to 180 days, we provide free repair service and give you a hand at any time.
Please submit a ticket above if you need to activate your warranty service.
 
Notes: If you have any concerns about your purchase, please contact us at support@torraslife.com.

What is NOT covered by this warranty?

 
Only products that are purchased directly from the TORRAS amazon store or TORRAS website are eligible for this warranty as other sellers/channels may offer different or altered warranties. The warranty does not cover the following:
  • Product that has been replaced
  • Defects or damages due to loss, theft, or a natural disaster
  • Product was used for unintended purposes
  • Man-made damage and other deliberate damage to the product
  • Failure or damage caused by misuse, mishandling, or other abnormal use
  • Damage caused by improper or unauthorized repair or maintenance
  • Esthetical changes or defects due to normal wear and aging
  • Product is not genuine or not manufactured by TORRAS
  • Purchased from a third party, or any alteration to the product that was carried out by a third party

Replacement Warranty

Any quality-related issue, please feel free to contact us, and we provide replacement warranty for all products.

support@torraslife.com

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To safeguard your interests and protect yourself from fraudulent activities, we recommend the following:
Official Website: Please note that TORRAS has only three official websites: torras-global.com/ torras.us and torras.co.jp
It is important to acccess our products and services
through these authorized channels to ensure authenticity andreliability.
Official support email address: support@torraslife.com

How to find your order ID on Amazon?

Warm reminder: The order ID below is incorrect
1.YTPC01021A-JQ 2.X001DWXXXX 3.TBAxxxxxxxx

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Félicitations !

La garantie TORRAS, vous l'avez obtenue !

Warm reminder: The order ID below is incorrect
1.YTPC01021A-JQ 2.X001DWXXXX 3.TBAxxxxxxxx

Nous vous remercions de votre soutien.
Votre demande a été soumise avec succès